UX Starter Packages Our User Research shows where the usability of your product can be improved

Easy to use interfaces and a high level of user satisfaction are among the most important success factors of digital products such as websites, apps, and software.

For your application, dimensional conducts user research with real users to identify issues regarding usability and user experience (UX). We suggest suitable ways to solve these issues in a timely and cost-effective manner and within the scope of your existing project.

For this purpose, dimensional offers selected research options and will be happy to advise you on the most suitable approach for your product or company.

UX Research Package #1 Online Questionnaire

  • Quantitative method to obtain a broad picture of opinions and painpoints from a larger number of users within only 3-4 weeks.

  • We talk about the requirements and define a set of questions that will be provided as an online survey to real users of the application. 

  • We analyze and evaluate the results and make recommendations for solving the identified problems.

 

Download Product Information (PDF | 4,8 MB)

UX Research Package #2 Moderated Video Interviews

  • Qualitative method to address more complex questions, tasks, and problems and to get a deeper understanding from a smaller number of users within only 5-6 weeks.

  • We talk about the requirements and execute moderated 1:1 interviews (remote) with simultaneous use of the application by the users.

  • We analyze and evaluate the interview results and make recommendations for solving the identified problems.

 

Download Product Information (PDF | 4,8 MB)

How does it work?

Online QuestionnaireModerated Interviews

Kickoff Workshop (Remote)

  • Involve all relevant stakeholders
  • Get an understanding of the software, its business case, and its users
  • Discuss areas of interest and thematic focus and define requirements for the moderated interviews
  • Talk about sample size and duration per interview

 

 

Research Preparation and Recruitment

  • Define an interview guideline and a test plan based on client requirements
  • Decide on video software (according to client preference) and set up for user research
  • Schedule period of user research and recruit test participants

 

 

User Research

  • Run moderated video interviews (via video call) as scheduled with each test participant
  • Watch interviews live (according to selected video software)
  • Duration of user research depends on the number of test participants, questions, and tasks; can vary between 1 – 2 weeks

 

 

Evaluation

  • Evaluate interview results (qualitative) and summarize the most important key findings
  • Highlight-video of the most meaningful insights (synchronized if necessary or with subtitles)
  • Preparation of results in form of a presentation
  • Make recommendations for solving the identified problems of the product

 

 

Presentation of Results (Remote)

  • Present and discuss the results and recommendations for possible actions to address the identified issues
  • Provision of all elaborated documents (e.g., presentation) and video interviews

 

 

How does it work?

Online QuestionnaireModerated Interviews

Kickoff Workshop (Remote)

  • Involve all relevant stakeholders
  • Get an understanding of the software, its business case, and its users
  • Discuss areas of interest and thematic focus and define requirements for the questionnaire
  • Define survey runtime according to number of active users

 

 

Research Preparation and Technical Setup

  • Define a set of questions based on client requirements
  • Decide on survey software and set up on dimensional servers (or external servers that are compliant with data protection)
  • Integrate questionnaire in client software (or invite users via e-mail)
  • Support for client

 

 

User Research

  • Run online questionnaire as scheduled and as long as runtime has been defined (can vary between 1 – 4 weeks)
  • Review incoming data after completion of the survey

 

 

 

 

Evaluation

  • Evaluate survey results (quantitative)
  • Doing a short benchmark of the collected data against anonymized data of other customer's results
  • Preparation of results in form of a presentation
  • Make recommendations for solving the identified problems of the product

 

 

Presentation of Results (Remote)

  • Present and discuss the results and recommendations for possible actions to address the identified issues
  • Provision of all elaborated documents (e.g. presentation) and collected data

 

 

Interested? Please get in touch.

Your contact person
Jonathan Kull
Account Manager
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